Not resolved

I missed 3 payments due to a layoff, then quickly paid if off right after. I go to look at my account to buy this cute top and noticed they lowered my limit.

I inquired as to why - the first person said due to missed payments we lowered it. The next email said based on my credit report/score they lowered it. Sooo which one is it? Can't get a straight answer or anyone helpful to figure it out.

So I told them I was going to complain the BBB (which I have) so got an email this morning that based on a decision they made, they closed my account. HAHA jokes on them. I spent a lot of money in that store - just lost yet another customer.

They are going down hill fast and based on all these complaints, they continue to do so. Good riddance.

Product or Service Mentioned: New York And Company Customer Care.

Reason of review: Poor customer service.

Preferred solution: My credit card restored as them closing it affects my credit!.

I didn't like: How i was treated.

Company wrote 0 private or public responses to the review from Mar 12.
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Your missed payments directly contributed to your credit score being lowered.

to LynneF #1444756

Actually, it went up when it was paid off! And cancelling a card lowers it.

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