I placed an order online.Within minutes, I began getting updates that items were cancelled.
These items were part of the buy one get three promotion, so I essentially bought one and got NOTHING FREE. I immediately called to have the entire order cancelled. Trina stated they had a very short window to cancel orders, but 15min was outside of that window. The Supervisor refused to get on the phone stating she was too busy (for a customer).
Trina didn't know any other supervisors, managers, or corp info to get this resolved.
They refused to cancel the order.BUT THANK GOD FOR PAYPAL WHO DID!!!
This reviewer shared experience about poor customer service and wants this business to issue a full refund. The author is overall dissatisfied with New York And Company. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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