Broadview Heights, Ohio
Not resolved
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Can anyone explain your online inventory system? I placed an order on FRIDAY but was emailed today to tell me part of it was cancelled?

And then when I called today and tried to cancel the entire order, your customer service person told me it is your policy that I can not cancel after I place the order? So YOU can cancel but I can not? And she told me the pants I wanted may still be available on the website, but I would have to place ANOTHER order and see if they have them in stock (but I would only know AFTER I placed the order).

What kind of *** system is that? The customer is never valued at New York & Company

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Deliver product or service ordered.

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