Latest review first
New York And Company - Credit Card Rewards program is a scam!
I have a credit card account with NY and Company through Comenity Bank and one of the "promises" is a birthday rewards coupon sent "No Exclusions" for $10 off on your birthday month. This store runs sales ALL the time to get around honoring coupons and other coupons specifically say "cant be used when having storewide sales...etc" This one doesn't It's bad enough you can use the coupons the store gives out but when they wont honor an incentive mailed out by their credit card underwriter, to me, that's fraud. In other words, they have the entire store on sale all the time and then that way they don't have to honor their massive amount of coupons they give out. Yes I've contacted both sides. I guess I should just cut up my credit card.
I will never step foot in another N.Y. &Co again. I will also make sure no one I know does as well. No wonder why they have no business. I spent over an hour shopping there today. I picked out clothes and shoes and jewelry for my daughter. I also called right before I...Read more
I missed 3 payments due to a layoff, then quickly paid if off right after. I go to look at my account to buy this cute top and noticed they lowered my limit. I inquired as to why - the first person said due to missed payments we lowered it. The next email said based on...Read more
I didn't like
- How i was treated
As a happy customer for many years.The manager asked me if i wanted to apply to work there.I have a night job of 20 years and thought a little part time job would be fun.I am 58 years of age with an above average work history.Managing many work environments.I was...Read more
Last night as I was reviewing my order, I saw that instead of 1 item I had 4 on my cart, I changed it but them it did the same thing. It has a very red note that said buy one get 3 free but it was still charging me for all. I only wanted 1 pair of pants. As I was...Read more
New York And Company Customer Care Review
Do not shop at NY & Co in first colony mall Sugarland Texas. I was shopping & security was called on me 3 times while in there for no reason I never had more than 3 items at a time. The quality & style of the clothes are not worth the headache.
I placed an order online. Within minutes, I began getting updates that items were cancelled. These items were part of the buy one get three promotion, so I essentially bought one and got NOTHING FREE. I immediately called to have the entire order cancelled. Trina...Read more
Can anyone explain your online inventory system? I placed an order on FRIDAY but was emailed today to tell me part of it was cancelled? And then when I called today and tried to cancel the entire order, your customer service person told me it is your policy that I can...Read more
Broadview Heights, Ohio
I have been shopping at New York & Company since I was in high school and have always loved their clothes, both casual and for work. I hadn't shopped there for a year due to the fact that I had a baby in February and between having my daughter and losing some...Read more
I got a cash gift card for a reward of purchasing at their store in the south Towne mall. I redeemed it but 1 blouse did not fit. I took it back with my reciept and they said I could not exchange it for a different blouse ( style ) I had to exchange it for the same...Read more
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